Espie Bulseco, Senior Director, Business Excellence at Hinduja Global Solutions, Ltd.

Espie Bulseco

Senior Director, Business Excellence at Hinduja Global Solutions, Ltd.


Espie J. Bulseco,  Senior Director for Business Excellence atHinduja Global Solutions (HGS), Ltd. and currentlythe Learning Series Task Force Lead of the CCAP Security Council. 

Espie’s broad experience in the BPO industry specifically onquality management system (QMS) and information security (ISMS) governance spans more than 20 years,  making the organization the first contact center in the Philippines to be certified against the ISO9001:2000 (QMS) and BS7799:2002 (ISMS).   Having certified in risk and information systems control (CRISC), information security management (CISM), with risk,  information security, project management, and data privacy  trainings and conferences from Australian Institute of Management, PMI,  and SAI Global, Melbourne Australia, and Data Privacy Asia 2015, Singapore, Espie developed and implemented integrated approach and methodology for managing risk, compliance, and accountability into the organization’s operating model satisfyingthe numerous international and local clients certification and compliance requirements.

Having the opportunity to be CCAP’s Security Council Learning Series Task Force Leader, Espie is pursuing her commitment of helping the Industry be the preferred BPO Destination while ensuring the Industry’s sustainable growth in the face of increased regulatory and legal obligations. The Data Privacy Asia 2017 is a follow-up to the fist CCAP’s Security Council’s Learning Session “Security in the light of Global Standards and Digital Environment” last August 24, 2016. 

Espie graduated from Mapua Institute of Technology with a degree in BSIE and gained her Masters Degree in Business Administration from Ateneo Graduate School of Business.

Speaking Sessions

12:10 PM Panel Discussion 1: Data Privacy – Impact on the Future of Outsourcing

How will the trends of data localization, emphasis on stronger third party data protection controls, and the reliance on equivalent data privacy legislation as the basis of cross-border data transfers impact the growth and future of the industry? Can we future-proof ourselves as the data privacy landscape continues to evolve?